Experienced

With over twenty years of experience in delivering and designing workplace learning sessions, Michael can create training and development programs that meet your needs and priorities.  In addition to his educational background in Human Resource Development and Adult Education, Michael has been a Director of Training and Development for a large human service agency, served as a trainer in Performance Excellence Network's Baldrige Evaluator program, worked as a trainer in the hospitality industry for over ten years, and presented on a wide range of topics at conferences, business forums, and professional organizations.  Michael has a passion for and expertise in a systems perspective on organizational excellence, including the link between engaging workforce development and organizational performance. 

Learner-Focused

In an environment with an increasingly constrained workforce pool, rising costs, shifting customer demands, and growing complexity, leaders need training that engages learners and maximizes knowledge transfer.  By leveraging best practices in adult education, Michael delivers content using methods designed to bring out the best in your people and enhance knowledge transfer.  Using group-based learning, hands-on application of content, learner-friendly handouts and tools, and real-world examples of the content in today's workplace, Michael will work with you to bring the greatest possible impact of the time spent with your workers and leaders.  Training from Momentum is designed to foster learning that results in immediate skill and knowledge acquisition and application.

Relevant

While the principles of learning and organizational success are consistent, your organization's culture and priorities are your own.  Michael will ensure that training from Momentum aligns with your values and mission, reflects an emphasis on organizational success as defined by you, and meets the needs of your workers.  Regardless of the topic, the information provided and the methods used for delivery can be adjusted to be best-suited for your organization.  With Michael's emphasis on a systems perspective for organizational success, you'll get training that links to the key aspects of performance for your organization; from leadership to strategy and from customer focus to workforce engagement, the training you receive will be a best fit for you.

Training Topics

Below is a listing of our most popular sessions.  Don't see what you're looking for? Contact Michael to explore creating a learning session that meets your specific needs.

• Baldrige: The Baldrige Framework for Performance Excellence is a set of validated best practices that are the basis for a wide range of quality improvement programs and awards.  Michael's extensive experience as a practitioner and evaluator with this framework provides a strong basis for building personal understanding for leaders and workers.  From explaining fundamental concepts to facilitating organizational transformations, Michael can work with your leaders and workers to build your knowledge and skills.
• Customer Focus:  This session is focused on front-line workers and supervisors to reinforce the importance of personal connections and engagement as a means to delivering value for customers.  Applicable to nearly any organization, this is an interactive session intended to prompt shifts in attitudes and behaviors.
• Leadership:  Whether working with emerging or experienced leaders, ongoing development is essential to sustained effectiveness.  Michael's long experience in facilitating learning sessions that range from fundamental leadership principles to the challenges of sustaining an organization can be incorporated into leadership development sessions customized for your needs.
• Communication:  Nearly every organization has opportunities to enhance communication.  By focusing on communication with customers, with the workforce, and with leaders, your team can enhance communication to be more efficient and effective.  We'll focus on proven concepts and practical tools to build better communication.
• Building Trust: Focused on the fundamental elements of a trust-based work environment, this session engages learners in conversations designed to reinforce alignment of commitments, words, and actions with an organization's values, coworkers and customers.
• Change Management: Designed for leaders seeking a practical application of systems framework for organizational performance excellence, this session explores the alignment of PDCA and Baldrige in practical terms.  This session can be conducted as a series of workshops using real-world business needs.
• Performance Management:  From the basics to best practices, this class emphasizes a focus on bringing out the best in your workforce through consistent approaches aligned with organizational priorities.  Learners will practice writing SMART goals and delivering performance feedback to foster improvement and engagement.
• Culture:  Michael has provided leadership in a variety of organizational culture-change efforts, and is prepared to facilitate sessions with your leaders and workforce on the importance of a positive, customer-focused culture that aligns with your organizational values.  From a focus on a culture that supports ethical behavior to implementing formal culture sustainment plan, we can create sessions that are custom-designed to reflect your organization.